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•  Delivery & Return

  Delivery & Return Policy – Lata Universal

  At Lata Universal, we are committed to offering a smooth and transparent delivery and return experience for all our valued customers across India. Whether you’re purchasing hardware, electricals, tools, or other essentials, this policy applies to all product categories.

  🚚 1. Delivery Policy

  ⏱️ 1.1 Delivery Timeframe

  Orders are usually processed within 2–3 business days after payment confirmation.

  Standard delivery: 7–10 business days, depending on:

  • 📦 Product availability
  • 📍 Delivery location
  • 🚛 Courier partner coverage

  Note: In case of out-of-stock or back-ordered items, we will notify you with revised timelines or alternatives.

  🌐 1.2 Shipping Coverage

  We deliver to all major Indian cities and towns via trusted logistics partners.

  Remote or rural areas may take longer, based on courier availability.

  💰 1.3 Shipping Charges

  • ✅ Free shipping on prepaid orders above ₹2,000.
  • ✅ Orders below ₹2,000:
    • 📦 ₹99 for standard packages
    • 📏 Higher charges for bulky/heavy items (shown at checkout)

  🛠️ 1.4 Bulk or Customized Orders

  Bulk or custom fabrication orders may take up to 14 business days for delivery.

  Dedicated logistics support will handle these cases.

  📲 1.5 Tracking & Notifications

  Once shipped, tracking details will be sent via SMS/email.

  You can track the delivery on our website or the courier’s tracking page.

  🔁 2. Return & Replacement Policy

  We value customer satisfaction. If you're not happy with a product or received something incorrect/damaged, we’ll resolve the issue efficiently.

  📋 2.1 Eligibility Criteria

  • ✅ Product is damaged, defective, or incorrect
  • ✅ Return requested within 5 days of delivery
  • ✅ Product is unused, uninstalled, and in original packaging
  • ✅ Includes all accessories, tags, manuals, and invoice

  🚫 2.2 Non-Returnable Items

  • 🔸 Used, installed, or damaged items post-delivery
  • 🔸 Custom or made-to-order products
  • 🔸 Clearance or “Final Sale” items
  • 🔸 Cut wires, opened electricals, or used consumables

  📦 2.3 Return Process

  • 📨 Raise a Request: Email support@latauniversal.in or WhatsApp with:
    • 🆔 Order ID
    • 📷 Product images
    • 📝 Reason for return
  • ✅ Approval & Instructions: We’ll verify and confirm eligibility.
  • 🚛 Pickup/Drop-off:
    • 📍 Pickup arranged (where serviceable)
    • 📦 Or send it to our return center
  • 🔍 Inspection & Resolution: Post-inspection, we’ll issue a refund or replacement within 7–10 working days.

  💸 2.4 Refunds

  Refunds are made to the original payment method or as store credit, based on your preference.

  Note: Shipping charges are refundable only if the return is due to our error (e.g. wrong/damaged item).

  ❌ 3. Order Cancellation Policy

  • 🕓 Orders can be cancelled within 6 hours if not yet shipped.
  • 📦 Once shipped, cancellation is not allowed. You may initiate a return if eligible.

  🤝 4. Customer Support

  We’re here to assist you with delivery, tracking, returns, or product queries.

  • 📞 Phone/WhatsApp: +91-7208706959
  • 📧 Email: support@latauniversal.in
  • 🕒 Working Hours: Monday to Saturday, 9:30 AM – 6:30 PM
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