Enon DIY Household Hand Tool Box (83 Pcs) Essential Toolkit with Screwdrivers, Pliers, Wrenches, Hammer, Saw and More for Home, Office, Garage, Bike, Car, Repair & Maintain with Confidence

Original price was: ₹1,711.00.Current price is: ₹1,299.00.

Size Guide

Size Guide

DRESSES

T-SHIRT

BOTTOMS

DRESSES

T-SHIRT

BOTTOMS
Delivery & Return
Delivery & Return Policy – Lata Universal

At Lata Universal, we are committed to offering a smooth and transparent delivery and return experience for all our valued customers across India. Whether you’re purchasing hardware, electricals, tools, or other essentials, this policy applies to all product categories.

🚚 1. Delivery Policy

⏱️ 1.1 Delivery Timeframe

Orders are usually processed within 2–3 business days after payment confirmation.

Standard delivery: 7–10 business days, depending on:
- 📦 Product availability
- 📍 Delivery location
- 🚛 Courier partner coverage
Note: In case of out-of-stock or back-ordered items, we will notify you with revised timelines or alternatives.

🌐 1.2 Shipping Coverage

We deliver to all major Indian cities and towns via trusted logistics partners.

Remote or rural areas may take longer, based on courier availability.

💰 1.3 Shipping Charges
- ✅ Free shipping on prepaid orders above ₹2,000.
- ✅ Orders below ₹2,000:
  
  📦 ₹99 for standard packages
  
  📏 Higher charges for bulky/heavy items (shown at checkout)
🛠️ 1.4 Bulk or Customized Orders

Bulk or custom fabrication orders may take up to 14 business days for delivery.

Dedicated logistics support will handle these cases.

📲 1.5 Tracking & Notifications

Once shipped, tracking details will be sent via SMS/email.

You can track the delivery on our website or the courier’s tracking page.

🔁 2. Return & Replacement Policy

We value customer satisfaction. If you're not happy with a product or received something incorrect/damaged, we’ll resolve the issue efficiently.

📋 2.1 Eligibility Criteria
- ✅ Product is damaged, defective, or incorrect
- ✅ Return requested within 5 days of delivery
- ✅ Product is unused, uninstalled, and in original packaging
- ✅ Includes all accessories, tags, manuals, and invoice
🚫 2.2 Non-Returnable Items
- 🔸 Used, installed, or damaged items post-delivery
- 🔸 Custom or made-to-order products
- 🔸 Clearance or “Final Sale” items
- 🔸 Cut wires, opened electricals, or used consumables
📦 2.3 Return Process
- 📨 Raise a Request: Email support@latauniversal.in or WhatsApp with:
  
  🆔 Order ID
  
  📷 Product images
  
  📝 Reason for return
- ✅ Approval & Instructions: We’ll verify and confirm eligibility.
- 🚛 Pickup/Drop-off:
  
  📍 Pickup arranged (where serviceable)
  
  📦 Or send it to our return center
- 🔍 Inspection & Resolution: Post-inspection, we’ll issue a refund or replacement within 7–10 working days.
💸 2.4 Refunds

Refunds are made to the original payment method or as store credit, based on your preference.

Note: Shipping charges are refundable only if the return is due to our error (e.g. wrong/damaged item).

❌ 3. Order Cancellation Policy
- 🕓 Orders can be cancelled within 6 hours if not yet shipped.
- 📦 Once shipped, cancellation is not allowed. You may initiate a return if eligible.
🤝 4. Customer Support

We’re here to assist you with delivery, tracking, returns, or product queries.
- 📞 Phone/WhatsApp: +91-7208706959
- 📧 Email: support@latauniversal.in
- 🕒 Working Hours: Monday to Saturday, 9:30 AM – 6:30 PM
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