Toilet Plunger Set, High Pressure Air Drain Pump Plunger, Air Power Drain Blaster Gun, Sink Opener Cleaner Pump Dredge Tool for Toilet Bathroom Kitchen Bathtub Shower Sink Plunger

Goodyear Carbon Steel Block Plane (Silver) (GY-10013)

₹620.00

Proskit 8PK-033DS 0.6mm Cast Iron Solder Wire (Multicolour)

₹949.00

₹1,899.00

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•  Delivery & Return

  Delivery & Return Policy – Lata Universal

  At Lata Universal, we are committed to offering a smooth and transparent delivery and return experience for all our valued customers across India. Whether you’re purchasing hardware, electricals, tools, or other essentials, this policy applies to all product categories.

  🚚 1. Delivery Policy

  ⏱️ 1.1 Delivery Timeframe

  Orders are usually processed within 2–3 business days after payment confirmation.

  Standard delivery: 7–10 business days, depending on:

  • 📦 Product availability
  • 📍 Delivery location
  • 🚛 Courier partner coverage

  Note: In case of out-of-stock or back-ordered items, we will notify you with revised timelines or alternatives.

  🌐 1.2 Shipping Coverage

  We deliver to all major Indian cities and towns via trusted logistics partners.

  Remote or rural areas may take longer, based on courier availability.

  💰 1.3 Shipping Charges

  • ✅ Free shipping on prepaid orders above ₹2,000.
  • ✅ Orders below ₹2,000:
    • 📦 ₹99 for standard packages
    • 📏 Higher charges for bulky/heavy items (shown at checkout)

  🛠️ 1.4 Bulk or Customized Orders

  Bulk or custom fabrication orders may take up to 14 business days for delivery.

  Dedicated logistics support will handle these cases.

  📲 1.5 Tracking & Notifications

  Once shipped, tracking details will be sent via SMS/email.

  You can track the delivery on our website or the courier’s tracking page.

  🔁 2. Return & Replacement Policy

  We value customer satisfaction. If you're not happy with a product or received something incorrect/damaged, we’ll resolve the issue efficiently.

  📋 2.1 Eligibility Criteria

  • ✅ Product is damaged, defective, or incorrect
  • ✅ Return requested within 5 days of delivery
  • ✅ Product is unused, uninstalled, and in original packaging
  • ✅ Includes all accessories, tags, manuals, and invoice

  🚫 2.2 Non-Returnable Items

  • 🔸 Used, installed, or damaged items post-delivery
  • 🔸 Custom or made-to-order products
  • 🔸 Clearance or “Final Sale” items
  • 🔸 Cut wires, opened electricals, or used consumables

  📦 2.3 Return Process

  • 📨 Raise a Request: Email support@latauniversal.in or WhatsApp with:
    • 🆔 Order ID
    • 📷 Product images
    • 📝 Reason for return
  • ✅ Approval & Instructions: We’ll verify and confirm eligibility.
  • 🚛 Pickup/Drop-off:
    • 📍 Pickup arranged (where serviceable)
    • 📦 Or send it to our return center
  • 🔍 Inspection & Resolution: Post-inspection, we’ll issue a refund or replacement within 7–10 working days.

  💸 2.4 Refunds

  Refunds are made to the original payment method or as store credit, based on your preference.

  Note: Shipping charges are refundable only if the return is due to our error (e.g. wrong/damaged item).

  ❌ 3. Order Cancellation Policy

  • 🕓 Orders can be cancelled within 6 hours if not yet shipped.
  • 📦 Once shipped, cancellation is not allowed. You may initiate a return if eligible.

  🤝 4. Customer Support

  We’re here to assist you with delivery, tracking, returns, or product queries.

  • 📞 Phone/WhatsApp: +91-7208706959
  • 📧 Email: support@latauniversal.in
  • 🕒 Working Hours: Monday to Saturday, 9:30 AM – 6:30 PM
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